By Sheri Kitchen | Editorial Board Member, FASA
Artificial Intelligence. Two words that can spark everything from fascination to fear. In the world of subcontracting, where every hour counts and every detail matters, it’s no wonder there’s hesitation. Many worry that AI might take away jobs, or replace the skilled human touch that keeps this industry running. But what if the opposite is true?
What if AI is just another power tool? One that doesn’t replace the tradesman, but empowers them. One that helps us work smarter, not harder. In this new series from The Contractor’s Compass, we’ll explore how AI can be a trusted assistant—starting with the basics.
The Reality Check
There’s a skilled labor shortage in our industry. Techs are aging out, fewer young people are entering the trades, and the demands on subcontractors are only increasing. We can’t afford inefficiency, and we certainly can’t afford burnout. That’s where AI comes in.
Start Simple: Three Everyday Tasks AI Can Help With
- Writing Professional Emails
Whether it’s responding to a GC, following up with a customer, or documenting jobsite issues, AI tools like ChatGPT or Microsoft Copilot can help subcontractors draft professional, clear communication in less time.
Example: Ask AI: “Write a follow-up email to a customer thanking them for their business and confirming our service visit next Tuesday.”
- Creating Safety Meeting Content or Safety Plans
Toolbox talks are essential but time-consuming to prep. AI can generate simple, relevant outlines for weekly safety meetings on everything from ladder safety to heat illness prevention. You can also ask AI to generate a safety plan, based on specific criteria you provide.
Example: Ask AI: “Give me a 5-minute safety talk on extension cord hazards.”
- Summarizing Jobsite Reports & Technician Notes
Instead of digging through piles of notes, use AI to summarize daily logs, material deliveries, or technician notes on service invoices. If you use a field software that integrates with AI (like Procore or ServiceTrade), this can be even more powerful.
Example: Ask AI: “Summarize this jobsite report and highlight any delays or issues.”
The Truth About AI
AI isn’t perfect. It’s not a substitute for good judgment or field expertise. But it’s a fast learner and a tireless assistant. The contractors who embrace it will have a serious edge—more time, fewer mistakes, and better communication. AI isn’t here to replace subcontractors. It’s here to back them up.
Where to Start
You don’t need to be tech-savvy to give AI a try. Free tools like ChatGPT (by OpenAI) or integrated features in Microsoft Word and Excel now include AI capabilities. Even a 5-minute experiment can open your eyes. Instead of looking at a blank document, use AI to help get you started. You know the details, the facts, and what you want to say. Let AI put it all together.
About the Author:
Sheri Kitchen is the President and Co-Owner of Arnold Refrigeration, Inc. (ARI), a world-class company dedicated to enhancing the cold chain’s ability to feed and sustain humanity. She is a proud member of Vistage, where she also mentors emerging leaders through the Vistage Emerging Leader program. Sheri serves as Vice President of the American Subcontractors Association (San Antonio Chapter) and is a member of the Foundation of ASA Content Task Force. She is a board member of The Greater San Antonio Chamber and a dedicated member of the Associated General Contractors (AGC) San Antonio.
