August 2026 Archives

Where Everybody Knows Your Name 0
- Best Practices, CONSTRUCTION, Sales & Marketing
- August 4, 2026
Examining a master class in customer service in a hard bid world By Gregg Schoppman, FMI Corp. I fly a great deal. That isn’t bragging as anyone who has ever travelled in a Post 9-11, Post COVID world knows, air travel isn’t quite the pleasure cruise it once was. That being said, there was recently
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The Retention Roadmap: How to Structure Career Pathways That Workers Won’t Leave 1
- Best Practices, HR, Improving Productivity, WORKFORCE, Workforce & Professional Development
- August 4, 2026
By Cathy Tyler, NCCER Ask any subcontractor about their biggest operational headache, and it’s often workforce-related. As the industry grapples with an ongoing labor shortage, the challenge has shifted from simply recruiting fresh faces to retaining them over the long term. The modern jobsite has craft professionals of all ages and experience levels. Every generation
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The Most Valuable Thing You Own Isn’t Insured 0
- HEALTH, Insurance
- August 4, 2026
Add up everything you’ve insured. The house. The car. The phone in your pocket has a $15-a-month protection plan on it. You’ve covered the things that can break, burn, or get stolen. Now look at the one asset that pays for all of it. A 35-year-old earning $70,000 will bring in well north of $2
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Training as a Strategic Investment in People and Performance 0

By Stephane McShane, Maxim Consulting Group Effective training is more than a checklist item or a compliance requirement. It is one of the strongest tools an organization has for improving performance, retaining talent, reducing confusion, and preparing employees for long-term success. When training is designed intentionally, measured consistently, and communicated clearly, it becomes a system

Stop Competing on Price: Why Subcontractors Must Learn to Prove Their Value 0

By Valerie Jimenez, Bold Entity When I ask subcontractors how they win work, most of them say it’s because, “we build relationships,” or “we do good work,” or “our clients know they can count on us.” And I believe them! Because relationships matter. Reliability matters. Quality matters. But here’s the problem: when almost every subcontractor