6 Ways To Improve Productivity In Construction Using Technology
- Improving Productivity, TECHNOLOGY
- November 28, 2023
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Quality, Speed, Value. A customer service replacement story.0
- Best Practices
- December 20, 2021
Want happier customers? Shift the focus away from “customer service”. Too many companies think about “customer service” the wrong way. No hiring entity says that they hired or fired someone because of customer service. Don’t believe me? Look at the reviews for any company. You rarely see the words customer service directly stated when referring
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How Are We Doing? Developing a Firm-Wide Obsession with Customer Feedback0
- Best Practices
- September 4, 2018
September 2018 by Gregg Schoppman, FMI During the 1980s, the mayor of New York City was the famous and outspoken Ed Koch. One of the interesting remnants of his tenue was his affinity for asking his constituency the question, “how are we doing?” In today’s hyper explosive political environment, asking this question to voters would
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About FASA
To educate and equip subcontractors and suppliers with the knowledge and resources they need to thrive in the construction industry. Additionally, FASA raises awareness about issues critical to and about construction in the United States.
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Understanding the Experience Modification Rate
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- October 31, 2024
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