Matt Zuiderhof

Author's Posts

  • Quality, Speed, Value. A customer service replacement story.0

    Want happier customers? Shift the focus away from “customer service”.   Too many companies think about “customer service” the wrong way. No hiring entity says that they hired or fired someone because of customer service.  Don’t believe me? Look at the reviews for any company.  You rarely see the words customer service directly stated when referring

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  • 5 Customer Engagement Tips for Subcontractors0

    By Jessica Meno, Raken Subcontractors rely on communication to track the progress and productivity of projects. Unfortunately, communication challenges (or a complete lack thereof) can affect a company’s ability to foster quality customer relationships.  Engaging with customers should be a top priority. Better communication and documentation can set your projects up for success and your

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  • Why General Contractors Prefer Subcontractors Who Use Financing0

    By Chris Doyle, Billd As a subcontractor, your reputation with general contractors is critical. In the interest of maintaining it – when it comes to project finances, you may choose to keep the details close to the vest. Especially if you’re interested in trying a non-traditional payment option, like material financing or factoring. The reigning

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  • 7 Ways to Retain Your Most Loyal Construction Clients0

    By Patrick Hogan, handle.com Finding new clients is essential for growing your construction business. However, expanding your business also means retaining your existing client base. Clients decide to leave and go with another contractor for different reasons. Competition is one of the biggest factors. If a client can avail better service elsewhere for a much

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